Privacy Policy
At 1Win, your privacy is our top priority. We are committed to protecting your personal information and ensuring that your data is handled with the highest level of security and confidentiality. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
Personal Information
When you create an account on 1Win, we collect personal details, including:
- Full name
- Date of birth
- Residential address
- Email address
- Phone number
- Government-issued identification for verification
Financial Information
To process transactions, we gather financial data such as:
- Payment method details (credit/debit cards, e-wallets)
- Transaction history
- Betting activity records
Technical Data
Our systems automatically collect technical information to enhance your experience, including:
- IP address
- Browser type and version
- Device information (model, operating system)
- Usage patterns and interactions with the website
- Cookies and similar tracking technologies
How We Use Your Information
Account Management
We use your personal information to create and manage your account, verify your identity, process deposits and withdrawals, and provide customer support. This ensures a secure and seamless experience on our platform.
Security and Fraud Prevention
Your data helps us monitor and protect against fraudulent activities. We analyse betting patterns and transaction behaviours to identify and prevent potential security threats, maintaining the integrity of our platform.
Service Improvement
We utilize aggregated and anonymized data to understand user preferences and improve our services. This includes optimizing website performance, enhancing user interfaces, and developing new features based on user feedback.
Communication
We use your contact information to send important updates, promotional offers, and personalized recommendations. You can opt out of marketing communications at any time through your account settings.
Data Sharing and Disclosure
Service Providers
We partner with trusted third-party service providers to operate our platform, process payments, and deliver customer support. These providers have access to your information solely to perform their duties and are obligated to maintain its confidentiality.
Legal Obligations
We may disclose your information if required by law, regulation, or legal process. This includes responding to subpoenas, court orders, or government requests to ensure compliance with applicable laws.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such changes and ensure that your data remains protected.
Data Security
Protecting your data is crucial to us. We implement robust security measures, including:
- Encryption: All sensitive data is encrypted using industry-standard protocols to ensure secure transmission and storage.
- Access Controls: Access to your personal information is restricted to authorized personnel only. Our employees receive regular training on data protection and privacy policies.
- Regular Audits: We conduct periodic security audits to identify and address potential vulnerabilities, ensuring our security measures are effective and up-to-date.
Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Access and Correction: Request access to your personal data and correct any inaccuracies.
- Data Portability: Obtain your personal data in a structured, commonly used format and transfer it to another service provider.
- Deletion: Request the deletion of your personal information, subject to legal retention requirements.
- Consent Withdrawal: Withdraw your consent for data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalize content. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.
